Shipping Policy

SHIPPING POLICY

We reserve the right to dispatch your order in one delivery or by instalments. Failure by us to deliver any instalment shall not entitle you to repudiate the contract as to any instalments already delivered.
We use a selection of courier services with delivery times of between 1 – 5 business days after dispatch for smaller items, and 3 – 5 business days for larger items, depending on your delivery location. Courier deliveries are made during business hours, Monday to Friday only.
Any estimates we give you as to delivery time are made in good faith but are estimates only and not fixed quotations. We shall not be bound by such estimates but shall use our best endeavours to comply with the same.
Unfortunately Road Trip Kit is currently unable to provide international shipping.
b). Damages or Loss in Transit
We shall ensure products ordered by you and sent to you are adequately packed. Claims by you for damage to products or loss in transit must be made to us within 14 days of purchase.
No claims will be considered by us after 7 days of receipt of the products you purchase from us. While we will not accept any claims for products damaged or lost in transit you must forward to us details of any claim against a carrier which you make.
c) Reason for order delays
• Entry of an incorrect or incomplete address during checkout.
• The address had no-one to sign for the parcel.
• Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
• In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
• Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
If your order is not received within the quoted delivery period please contact our Customer Support Team on 0207 175 1785 or complete our online enquiry form (via our ‘Contact Us’ page.